Shipping policy

Shipping Policy â€“ The Frozen Jazzis

Website: www.thefrozenjazzis.ca Contact Email: Thefrozenjazzis@gmail.com Location: 228 Main Street S., Newmarket, ON L3Y 3Z3 Jurisdiction: Ontario, Canada

At The Frozen Jazzis, we want to ensure your Pick & Mix treats arrive swiftly and fresh. Please review our shipping rates, delivery tiers, and guidelines below.

1. Shipping Destination Rates & Tiers

We offer domestic and international shipping options calculated to get your confectionery to you safely:

Canada: Shipping starts from $13.49 CAD
USA: Shipping starts from $19.99 CAD
Worldwide / Rest of the World: Shipping starts from $24.99 CAD

Free Shipping Thresholds

Qualify for free shipping based on your order subtotal (calculated at checkout):

ðŸ Canada: Free shipping on orders over CA$100
ðŸ‡ºðŸ‡¸ USA: Free shipping on orders over CA$150
ðŸŒŽ Rest of the World: Free shipping on orders over CA$200

2. Order Processing and Fulfillment

All orders are carefully packed and prepared for dispatch following our standard order processing timelines.
Many of our custom Pick & Mix selections are uniquely prepared (and can even be watched being packed live on TikTok!), so processing times may vary slightly during peak holiday seasons or high-volume sales.

3. Tracking and Delivery

Once your package has been processed and handed over to our shipping courier, you will receive a shipping confirmation email containing tracking details (where applicable).
Delivery transit times vary by destination and the chosen postal carrier. Please note that transit times are estimates and cannot be strictly guaranteed once packages are in transit.

4. Delivery Responsibilities & Issues

Correct Address Entry: Please ensure your shipping address is entered accurately at checkout. The Frozen Jazzis is not liable for packages delayed, misrouted, or lost due to incorrect or incomplete address details provided by the customer.
Carrier Transit: Once an order leaves our facility and is received by the courier service, risk of loss and handling pass to the shipping carrier. Any delivery delays, weather disruptions, or missing parcel claims must be coordinated directly with the respective courier using your tracking information.

If you have questions about your delivery status or shipping rates, please reach out to us:

Email: Thefrozenjazzis@gmail.com
Website: www.thefrozenjazzis.ca